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POLICIES AT SUKHA OILS

Service as It Should Be

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!

Sukha Oils Online Returns And Cancellation Policies.

If you are not entirely satisfied with your purchase, we're here to help. You have 30 calendar days to return an item form the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and you need receipt or proof of purchase. 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 28 days, depending on your card issuer's policies. 

Your Rights If There Is A Problem With A Product.

In addition to the rights described above ( and in accordance with your rights under the Consumer Rights Act 2015), if the goods you receive are damaged or faulty, or not what you originally ordered please notify us a soon as possible to ensure prompt resolution. CONTACT US.

Privacy Policy - The Sukha Guarantee

 

We are committed to maintaining our customers' privacy. We take great care to safeguard the personal information that we collect to ensure that our customers' privacy is maintained. We have provided this notice to you to describe our information collection and use practices at Sukha Oils Ltd. This notice also describes the choices you can make about the way your information is collected, used, and shared. This notice applies to any information collected by Sukha Oils Ltd. through the use of our website, web applications, and other online services, as well as any other interactions with us as described below. Your personal information is any information that can be used to directly or indirectly identify you. This includes information such as your name, email address, mailing address, birthday or purchase history. We may also collect information that does not directly identify you by name or contact information, but which may be used to identify that a specific computer or device has accessed our website or online services and which if combined with certain other information could be used to identify you. We treat this information as 'personal information' for purposes of this notice.

 

WHO CONTROLS THE INFORMATION?

 

Throughout this Privacy Policy, ‘we’ means Sukha Oils Ltd. If you reside in the European Economic Area or the processing of your personal information is otherwise subject to EU Data Protection law, Sukha Oils Ltd. is the 'data controller' of your personal information and responsible for the processing of such information by or on behalf of Sukha Oils Ltd. If you have any questions about this notice, our use of your personal information, or your rights with respect to such use, you may contact Sukha Oils Ltd. using the contact information provided under "How to Contact Us" below.

 

COLLECTING INFORMATION ABOUT YOU

 

Information we collect from you

 

We collect personal information about you whenever you visit our website, subscribe to our email alerts, submit an enquiry through our Contact Us form, enter one of our competitions, comment on our blog, upload a photo to our website, leave a review, or otherwise engage with us. We also may capture information about your computer or device such as your IP address, or a cookie ID that may be used to identify you.

 

Information we collect from your use of our services

 

Log information refers to information that is automatically sent by your web browser or device (or otherwise automatically collected by us) each time you view or interact with our online services and ads.  Log information may include the online service(s) requested; date and time of your request; referring URL (i.e., the website you came from); browser type; browser language; device operating system; device hardware and other characteristics; information regarding your use of our online services (e.g., pages viewed, features used, number of clicks, time spent on a particular page); and related device and usage data.  Log information is automatically recorded by our servers each time you view or interact with our online services and ads. Device information refers to device-specific information that we automatically collect when you view or interact with our online services and ads.  Device information may include your device type and model; device operating system and version; unique device and advertising identifiers; mobile network information; and related device information.  To learn more about the information your device may make available to us, please check the policies of your device manufacturer or software provider.

 

Information we collect online: Cookies, Beacons & similar technologies- We use Cookies on this website.  A 'Cookie' is a file in your web browser that enables us to recognise your computer when you visit the site and make using our website quicker and easier (e.g., to remember the products you add to your shopping basket as you navigate our website). Cookies are also essential to the functioning of certain parts of the site, and we use them to collect information about how the site is used, such as how many people visit and return and what products are being viewed. We may also use Cookies for marketing and to give you a more personalised experience on our website. For a complete list of the cookies we use and how we use them, please go to our cookie policy.

 

YOUR PRIVACY AND SHARED COMPUTERS- If you log in to the website from a shared computer, such as in an internet cafe or from a colleague’s computer at work, Cookies may cause your email address to display in the login field to anyone who uses the site on that computer after you.  You can avoid this by clearing the Cookies stored by the web browser. The option to do this can normally be found within your browser ‘tools’ preferences.

 

INFORMATION WE OBTAIN FROM EXTERNAL COMPANIES- We collect data that is publicly available. For example, information you submit in a public forum (e.g. a blog, chat room, or social network) can be read, collected or used by us and others, and could be used to personalize your experience. You are responsible for the information you choose to submit in these instances. From time to time we may supplement the information we hold about you with data from other commercially available sources like the electoral roll and companies that collate and update data. This helps us keep our records up to date and learn more about our customers so we can continue to improve our products and services. Occasionally, for marketing purposes, we may obtain lists of potential customers from external companies. We will only deal with reputable companies that take privacy and data protection as seriously as we do, and we will always let you choose not to receive further marketing material from us.

 

HOW WE USE YOUR PERSONAL INFORMATION- We use your personal information for a number of different purposes.  Some are essential for us to provide the services you use or to fulfil our legal obligations; some help us run our business efficiently and effectively; and some enable us to provide you with more relevant and personalised offers and information. In all cases we must have a reason and a legal ground for processing your personal information. Some of the most common legal grounds we rely on are briefly explained below:

 

PROVIDING OUR PRODUCTS AND SERVICES

 

We use your personal information to provide our products and services, respond to queries and comments and provide you with the best possible level of customer service.

 

OUR OWN INTERNAL PURPOSES

 

We use your personal information to improve the effectiveness of our services, conduct analysis, and to perform other business activities as needed.

 

MARKETING AND ADVERTISING

 

We may analyse your personal information, including the products you view and buy, your browsing habits and other ways you interact with us, to evaluate the effectiveness of our advertising and help us provide more relevant offers and content. Rest assured, however, that we will only send you marketing material if you’ve agreed that we can. Where you have agreed that we may send you marketing material, we may in future send you material from other companies within our group as well as from Sukha Oils Ltd. We will always make it easy for you to opt out of receiving further material.

 

Social Media and Ads

 

We engage with guests on multiple social media platforms (e.g., Facebook and Instagram). If you contact us on one of our social media platforms, request guest service via social media, or otherwise direct us to communicate with you via social media, we may contact you via direct message or use other social media tools to interact with you. In these instances, your interactions with us are governed by this privacy policy as well as the privacy policy of the social media platform you use. We may display targeted ads to you through social media platforms and other websites. These ads are sent to groups of people who share traits such as likely commercial interests and demographics. For example, we may target guests who have expressed an interest in shopping for cosmetics, skincare, etc. If you have provided us with your email address and you consented to receive email marketing, you [DPO1] may see ads that are tailored to your interests, based on the information we hold about you. For example, your age or the products you have browsed on our website. See the policies of each social media platform for additional information about these types of ads.

 

Social Media Plug-ins

 

Our online services may use social media plug-ins (e.g., the Facebook "Like" button, "Share to Twitter" button) to enable you to easily interact with certain social media websites (e.g., Facebook, Twitter, Instagram) and share information with others.  When you visit our online services, the operators of the available social media plugins can place a cookie on your device enabling such operators to recognize individuals who have previously visited our online services.  If you are logged into these social media websites while visiting our online services, the social media plugins allow the relevant social media websites to receive information that you have visited our online services or other information.  The social media plugins also allow the applicable social media websites to share information about your activities on our online services with other users of the social media website.  For example, Facebook Social Plugins allow Facebook to show your "Likes" and comments on our online services to your Facebook friends.  Facebook Social Plugins also allow you to see your friends' Facebook activity on our online services.  We do not control any of the content from the social media plugins. For more information about social media plugins from other social media websites, please refer to those websites' privacy and data sharing statements.

 

Please Note: When you "opt-out" of receiving interest-based advertisements, this does not mean you will no longer see advertisements from us. It means that the online ads that you do see will not be tailored for you based on your particular interests. We may still collect information about you for any purpose permitted under the Policy, including for analytics.

 

Google Analytics

 

Some of our online services may use Google Analytics, a web analytics service provided by Google.  Google Analytics utilizes cookies and similar technologies to collect and analyse non-identified information (i.e., data that does not identify a specific individual) about the performance and use of our online services and ads.  More information on Google Analytics can be found here.  If you would like to opt-out of having your information collected and used by us and our online partners as described herein, please use the Google Analytics opt-out available here.

 

You can change your mind about receiving marketing material from us at any time by contacting us at sukhaoils@outlook.com and +44 (0)7810 480 410. Alternatively, you can opt out of email marketing by clicking the link at the bottom of any email we have sent you. Please be aware that, as our marketing campaigns are prepared well in advance, you may still receive material from us for up to 10 business days.

 

RESEARCH

 

From time to time we may invite you to take part in market research activities such as customer surveys, questionnaires or focus groups. This is an optional service.

 

SHARING YOUR INFORMATION

 

Companies that provide services on our behalf

 

We may share your personal information with companies who provide services on our behalf that are related to our business. These tasks may include analysing site data, customer service, electronic and postal mail service, and social and other media services. Third party service providers only receive your personal information as required to perform their role and we instruct them not to use it for any other purpose.

 

Examples of the functions that may be carried out by external companies include the following:

 

Customer Service Center, Mailing Houses, Printers, Couriers. Delivery Services, Manufacturers or suppliers, Companies that cleanse data Payment providers, Companies that do fraud and money laundering checks, Companies that provide web hosting, content providers or competitions, Data storage facilities, IT services and support

 

We may work with other companies who place cookies, tags, and web beacons on our websites. These companies help operate our websites and provide you with additional products and services. We may also use third party advertising networks to serve advertisements on our behalf. The cookies received with the banner advertisements served by these networks may be used to collect and build behavioural profiles by these companies to deliver targeted advertisements on our website and unaffiliated websites.

 

SHARING DATA OUTSIDE OF THE EUROPEAN ECONOMIC AREA (EEA)

 

The EEA (European Economic Area) comprise of Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the UK. Personal data can be transferred, processed and stored within these countries safely and securely as they offer an adequate level of protection to personal data in comparison to the UK. There are number of additional countries that can also offer an adequate level of protection these are Andorra, Argentina, Canada, Faroe Islands, Guernsey, Israel, Isle of Man, Jersey, New Zealand, Switzerland and Uruguay.

 

If your information is to be sent outside of the UK or Europe, we make sure it will be subject to standards of protection and security that are as high as those used here in the UK.

 

We take your data very seriously therefore we will always conduct a full review of all of our supplies processes and procedures including storage solutions for our data. In order to ensure adequacy when sending your data outside of the UK we put in place contracts based on the Standard EU Model Contract Clauses which are designed by the European Commission to guarantee adequacy for any data transfer and processing of this nature.

 

CAN I OPT-OUT OF HAVING MY DATA SHARED?

 

As your data is stored safely and securely both inside and outside of the UK, we cannot offer alternative storage solutions. If you wish to opt out of having your data stored outside of the UK, you will need to close your account.

 

LEGAL OBLIGATIONS

 

We may share your Personal Information with third parties where required or permitted by law, if we believe we need to do so to protect our rights and interests, or to comply with legal proceedings. In such cases, we will always do so legally and with due regard to your privacy.

 

CHANGES TO OUR BUSINESS

 

If ownership of all or part of our business changes or we undergo a reorganisation (including a merger or transfer between Sukha Oils Ltd. companies), we will transfer your personal information to the new owner or successor company so we can continue to provide our services.

 

HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?

 

We hold your personal information for as long as you remain a customer, or as required to meet our legal obligations or those of our parent group, resolve disputes or enforce our agreements. This may mean we need to keep some of your information for a period of time after you cease to be a customer, but we will always store it securely and will not use it for any other purposes.

 

LINKS TO OTHER WEBSITES

 

If we provide links to any external websites, please be aware that each website’s provider will have its own privacy and Cookies policies, which may differ from ours. You should review that company’s privacy policy and use of Cookies before using the site or giving any personal information.

 

MINORS

 

We recognize the importance of protecting children’s privacy online. Our website and services are intended for a general audience and are not directed at children. We do not knowingly collect personal information from children under the age of 13.

 

If you are under the age of 18 and are a registered user of the site, you may request that we remove content or information that you have posted on our site or in our community. Please note that responding to your request may not ensure a complete or comprehensive removal (e.g., if the content or information has been reposted by another user.) To request removal, please privacy@aromatherapyassociates.com.

 

STAYING IN CONTROL OF YOUR INFORMATION AND YOUR RIGHTS

 

We respect the fact that your personal information is your information, and we will always make it easy for you to update or change your personal details or marketing permissions. Please help us to help you by letting us know if your contact details change or if you spot any errors in the information, we hold about you.

 

YOUR RIGHT OF ACCESS

 

If you would like a copy of the information Sukha Oils Ltd. holds about you or have any queries about the way Sukha Oils Ltd. handles your personal information, please email sukhaoils@outlook.com

 

YOUR RIGHT TO REQUEST DELETION

 

While you remain a customer we will process and retain your data as described in this Policy. Once you cease to be a customer, we will hold your data as described in the data retention section. You do have a right to request that we delete your personal data we hold. This is not an automatic right, depending on the type of data that we hold about you will depend on what we are able to delete. Please email sukhaoils@outlook.com to request your data to be deleted.

 

YOUR RIGHT TO PROCESSING

 

You have the right to request that we stop certain data processing activities that involve processing your personal data, this can be processes such as collecting your name and address on your account to deliver services to you, among other examples given above. This is not an automatic right, depending on the type of data that we hold about you and why will depend on what we are able to do. Please contact our Customer Service Centre at sukhaoils@outlook.com to exercise your right to object to our processing your data.

 

YOUR RIGHT TO MOVE DATA OR DATA PORTABILITY

 

You have the right to request that we transfer your personal data in a machine-readable format. This is not an automatic right and will depend on the legal basis used to process your personal data. Please email sukhaoils@outlook.com to make this request.

 

CHANGES TO THIS PRIVACY NOTICE

 

We may update this policy from time to time, so we recommend that you check back here occasionally. If we make changes, we think may affect you significantly, we’ll provide you with a prominent notice by the most appropriate medium, so you know about the changes before they happen. We will always note the effective date of the latest version at the bottom of this notice.

 

HOW TO CONTACT US

 

If you have questions or concerns about your privacy, you may contact our team by email sukhaoils@outlook.com. Alternatively, you may write to us by post at Customer Care Team, Sukha Oils Ltd., 8 Gamekeepers Court, Leicester, LE5 1PG. If you believe your privacy rights have been violated, you can file a complaint with our team. You also have the right to complain to your local Data Protection Authority. If you are located in the UK, you may contact the UK ICO at casework@ico.org.uk. A list of all other European Data Protection Authorities and their respective contact information is available here.

 

EFFECTIVE DATE: July 2022

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